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Returns / Exchanges
We want you to be satisfied with your purchases from AmericanGiftFactory.com. you can returns and exchanges within 30 days from the original invoice date. All returns must be in sellable condition, without any damage, and returned in its original packaging. Tagged items must remain attached and inserts that accompany the item need to remain with the product for return acceptance. All documentation, parts and accessories need to be included with the returned merchandise to receive a full refund. Products received without an authorization will be refused. Merchandise credits and refunds will be issued for the original purchase price. Your original shipping fee is not refundable.
If you would like to exchange or return an item for any reason within 30 days please enclose your invoice and merchandise in the original packaging with the packing slip and follow these simple steps:
1. Contact our customer service department via email for an RMA # ( Return Material Authorization number ).
2. Our representative will contact you with an RMA number and shipping address within the next 48 hrs.
3. Reference the RMA# on your invoice and in all shipping documents. ( Note: Shipment will be refused if the RMA# is not referenced.)
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. American Gift Factory is not responsible for items damaged or lost in transit.
If you have any questions email us or
Write to us :
American Gift Factory
Customer Service Dept #198
1684 Decoto Rd.
Union City, CA 94587
1-888-318-4438
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